We're here to help!
Frequently Asked Questions
How long does delivery take?
NSW - 1-3 Business days
ACT - 1-3 Business days
SA - 2-3 Business days
QLD - 2-4 Business days
VIC - 2-4 Business days
NT - 3-5 Business days
TAS - 4-5 Business days
WA - 4-7 Business days
New Zealand - 8 - 12 Business days
Note: Orders are sent out first thing Monday each week with the cut-off being the prior Friday midnight.
*Please expect some delays for Public Holidays or big sale events e.g. Black Friday.
Do you avoid double ups?
Yes we do! We do our best to look at any online book tracking platform you use such as Good reads, Storygraph etc.. You can provide all this information via our Questionnaire!
What if I receive a double up?
If we've meticulously curated your book and mistakenly sent you a duplicate, we would be delighted to facilitate a free return and provide you with a replacement copy at no additional cost.
If I did my Questionnaire before buying the Book Box is that okay?
That’s more than okay! Whether you complete your survey before or after purchase we will still be able to find it as long as you used the same name and/or email address.
How do you curate my Book Box?
We take your Questionnaire results and thoroughly research the best options for you using a wide range of sources and data sets to make sure it's the best suprise you've ever had!
Can I update my Questionnaire at anytime?
You can update your survey when you login to your account on our website OR on the order confirmation page sent to you when you ordered!!
Do you ship to New Zealand?
Yes, we sure do! We love to supply our customers over the ditch!
What happens if my box doesn't arrive?
Contact us directly via email and we'll be more than happy to track down that pesky package: hello@bookbox.au
What is your returns policy?
We offer 30-days refunds on books that you have already read or that have been damaged in the delivery process.
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